1. Order Fulfilment
We make every reasonable effort to ensure that customers receive the products they have ordered.
Where an order cannot be fulfilled or delivered, the customer should contact us so that the matter can be investigated and resolved.
Refund and Return Policy
Our commitment to handling returns, replacements, refunds, and customer complaints fairly and promptly.
Effective Date: 29 September 2026
Our Commitment
At Emeritus Global Resources, we are committed to ensuring that customers receive the items they order in good condition and as described. We make reasonable efforts to resolve issues relating to orders, delivery, returns, replacements, and refunds fairly and promptly.
2. Returns and Replacements
Items that have been successfully delivered and accepted by the customer may be returned where there is a valid reason, including where the wrong item was delivered, the item is defective or damaged, the item is materially different from what was ordered, or another reasonable issue with the product is confirmed by us.
Where possible, an eligible returned item may be replaced with another suitable item instead of a monetary refund. The customer may be required to provide information or evidence regarding the order and the reason for the return before a replacement is approved.
3. Refunds
Where an order cannot be fulfilled, an appropriate replacement cannot be provided, or a refund is otherwise approved, the customer will be eligible for a refund.
The customer may be required to provide valid bank account details or other necessary payment information to enable the refund to be processed. Refunds will be made after the request has been reviewed and approved.
4. Refund Request Requirements
Customers requesting a refund may be required to provide the following information:
- Full name
- Order or transaction details
- Proof of payment, where applicable
- Details of the item or order concerned
- Reason for requesting a refund
- Valid bank account details where a bank transfer refund is required
Providing accurate information will help us process the request efficiently.
5. Resolution of Complaints
Where there is an issue with an order, we may first attempt to resolve the matter through delivery of the correct item, replacement of the affected product, or another reasonable solution.
A monetary refund may be issued where replacement or fulfilment is not possible or where a refund is otherwise approved.
Contact Us
For questions, complaints, returns, replacements, or refund requests, customers may contact us through the following channels.
We're Here to Help
We are committed to reviewing legitimate customer complaints and providing an appropriate resolution.
Emeritus Global Resources - Refund and Return Policy